Refund policy

We’re committed to ensuring you're happy with your Oliv purchase! To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging within 30 days of receiving your order.

Your return process must be initiated within 30 days of receiving your purchase in order to be eligible for a refund, exchange or gift card credit. If you feel your circumstances are exceptional and you are now outside of this policy, please email help@olivbeauty.com

To start a return, you can contact us at help@olivbeauty.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@olivbeauty.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.